John Nicole E. Elumba
I'm a highly skilled Customer Service Specialist with extensive experience in outsourcing. My expertise includes Microsoft Word, Customer Service Representative training, computer literacy, graphic design, and Management Information Systems (MIS). I hold a bachelor's degree in Secondary Education and Teaching from ICCT Colleges - Cainta, with a strong foundation in leadership and communication. I'm pursuing further knowledge in Leadership, Project Management, Graphic Design, Digital Marketing, and Data Analytics at Shaw Academy. I'm a dedicated professional committed to delivering exceptional customer service and achieving business goals.
MY CONTACT
Phone No.: 09623783023
Email: ejohnnicole@gmail.com
Location: Cainta, Rizal, Philippines, 1900
Linkedin: in/johnnicoleelumba/
BASIC INFORMATION
Nickname: Nyx
Birthday: September 09, 1996
Birthplace: Guimbal, Iloilo
Marital Status: Single
Personality: ENFJ-A
SKILLS AND COMPETENCIES
EXPERIENCE
TDCX Holdings Pte. Ltd. · Full-time
Jan 2024 - November 2024 | Full-time | 11 Months
26F Robinsons Cyberscape Gamma, Ruby and Topaz Road, Ortigas Center, Pasig City
Team Manager (E-commerce Account)
VXI Global Solutions, LLC · Full-time
Apr 2023 - Dec 2023 | Full-time | 9 Months
Quezon City, National Capital Region, Philippines · On-site
Account Escalation Supervisor (E-commerce Account)
Apr 2023 – Present · 9 mos
As an Account Associate at a Tier 2 E-commerce Account, I specialize in email communication and possess exceptional diligence. In my role, I provide top-notch customer support, ensuring that inquiries about aftersales and logistics are managed precisely, contributing to excellent customer experience.
Ibex Global Solutions (Philippines), Inc
Jan 2017 - Mar 2023 | Full-time | 6 yrs. 3 mos
Mandaluyong, National Capital Region, Philippines · On-site
Team Manager (Technical Account)
Dec 2022 - Mar 2023 · 4 mos
Successfully transitioned from Team Manager Trainee to managing a tech support team.
Faced challenges with absenteeism and learned valuable lessons about effective communication and setting expectations.
Team Manager (Financial Account)
Dec 2021 - Dec 2022 · 1 yr 1 mo
Helped the team perform at their best and provided coaching and mentorship.
Implemented the Company's Attendance Policy.
Subject Matter Expert (Financial Account)
Sep 2021 - Dec 2021 · 4 mos
Assisted other CSRs with inquiries, addressed escalated customer concerns, and managed demanding customers.
Collaborated closely with other teams to resolve customer issues promptly.
Navigator Product Support (DAP)
May 2020 - Aug 2021 · 1 yr 4 mos
Held various roles such as Business Analyst, Developer Assistant, and User Acceptance Tester.
Collaborated with teams to deliver successful projects that met organizational goals.
Customer Service Specialist (Financial Account)
Jan 2017 - Apr 2020 · 3 yrs 4 mos
Managed high-value customers, TMT (Telephone Money Transfer) Domestic, NAM (North America) Core Support, and technical support.
Ensured excellent customer service and accurate transaction processing.